Operations IT Project Support / Project Management Assistance for Operations IT Projects
To secure the deployment of digital transformation programs while meeting the timeline, budget and resource constraints allocated by the company, and the projects that make them up, Althéa has developed all the necessary expertise and know-how to secure projects:
- Methodological expertise in V-cycle and Agile approaches, supported by project tools, and equipped (requirements gathering, Process Box, test scenarios, change management plan, deployment kits, etc.), ensuring cost and deadline control (requirements gathering, Process Box, test scenarios, change management plan, deployment kits, etc.)
- Expertise across the full Operations business scope (Procurement, Production, Quality, Maintenance, Logistics, Transport, Sales and After-Sales, etc.), allowing us to quickly understand and challenge your needs regarding deployed solutions and to address them with pragmatic feedback
- Techno-functional expertise across all market Operations solutions (SAP, ORACLE, CEGID, INFOR, SAGE, MICROSOFT, IFS for ERPs and other PPMS, MES, CMMS, WMS, TMS, APS for specialized solutions, etc.).
- A tool-based methodology, ensuring cost and deadline control, and the estimated ROI during pre-project phases.
Need to secure the deployment of your digital transformation program?
We are here to support you.
Our expertise in this area allows us to support our clients with a positioning of:
- Project Management Assistance across all phases of a project’s lifecycle: scoping, analysis and design, interface and data migration management, testing, change management, Go-Live deployment, and stabilization during the run phase.
- Project Owner Assistance during the run phase to ensure all or part of the MCO (Maintenance in Operational Condition), alongside business teams.
Key Figures
projects per year
More than 50 project support assignments carried out each year, across all areas of expertise
Go-Live
This is the proportion of projects led by Althéa that have gone live in production
person-days
This is the workload delivered by Althéa in 2023 through project support assignments across its different areas of expertise
References
For a major river transport player in Europe
Transport sector – €300M in revenue | 1,500 employees
As part of its strong growth and ambitions, our client launched a major transformation project impacting its organization, processes, and IT system. Following a master plan phase and assistance in selecting several Finance and Transport solutions to replace an ERP and its TMS AddOn (carrier process with fleet management and chartering, purchasing, sales) led by Althéa, we supported all deployment projects in Steering, AMOA, and change management until the stabilization phase with the various deployed entities.
Mission Date: March 2020 to June 2024
Team: 1 Senior Manager, 1 Manager, and 3 Consultants
For one of the French retail leaders
Retail sector – €2B in revenue | 4,500 employees
As part of its transformation and the overhaul of its Finance, Offer Management, and Supply Chain IT system, we are supporting our client across all project phases in AMOA, from design to testing, up to preparing new users for handover with a business process harmonization approach.
Mission Date: November 2021 to February 2025
Team: 1 Senior Manager, 1 Manager, and 2 Consultants
For a major player in the processing and distribution of glass-ceramics
Industry sector – €200M | 500 employees
As part of an ERP project implementation, the client requested AMOA reinforcement to support business teams and project management in improving their Supply Chain practices and to enable the business to maintain smooth project progress.
Mission Date: January 2023 to October 2024
Team: 1 Manager and 1 Consultant
Challenges
Meet Your Budget and Timeline Constraints
Utilize a structured steering approach based on operational expertise in IT project management
Determine the deployment strategy and define the appropriate service offering. Fulfill our duty to advise and alert.
Ensure the Application Meets Your Business Needs
Challenge the publisher and/or integrator to ensure a thorough understanding of your business processes and their integration into the solution, always with a value analysis to avoid specific developments
Engage Internal Teams
Define the change management plan and the post-deployment support organization
Contacts
Your common questions about AMOA, particularly in supply chain
What are the prerequisites for launching a supply chain project support assignment?
Launching a supply chain AMOA project requires several fundamental prerequisites to ensure its success. First, a thorough business needs analysis must be conducted to clearly identify the supply chain transformation objectives. This initial step defines the project scope and establishes precise specifications.
The establishment of a multidisciplinary project team is crucial, combining expertise in project management, supply chain management, and information systems. The AMOA project manager must also be appointed quickly to ensure coordination between the various stakeholders and to drive process optimization.
A diagnosis of the existing situation is essential, including current process mapping, service rate evaluation, and identification of areas for improvement. Collaboration with operational teams ensures a good understanding of business challenges and facilitates change management.
How can supply chain digital maturity be assessed?
The digital maturity of a supply chain is assessed based on several key criteria.
- The first level of analysis concerns the tools and systems in place: SAP ERP or other solutions, level of process automation, quality of reporting, and real-time data analysis capabilities.
- The second area examines the digitalization of information flows between the different links in the supply chain. This evaluation measures the level of system integration and the fluidity of exchanges with external partners.
- Maturity is also measured through the organization’s ability to leverage data for decision-making. The existence of relevant indicators, the quality of customer service, and agility in procurement management are important markers.
What key roles should be set up in a supply chain project support team?
At the heart of the system, the AMOA project manager ensures overall coordination and maintains the link between business and IT teams. Their role is crucial for project management and adherence to the transformation schedule.
AMOA consultants, specialized by domain (procurement, logistics, distribution), provide their functional and technical expertise. Their main mission is needs analysis, specification writing, and user support. These profiles must have a solid knowledge of supply chain processes and information systems.
The team must also include change management experts to facilitate the adoption of new solutions. These profiles are responsible for training, communication, and documentation. Recruitment can be done on a permanent contract or freelance basis, depending on project needs.
What organization should be put in place for the run phase?
The run phase, or operational phase, requires a structured organization to ensure the sustainability of deployed solutions.
- A first level of support must be provided by key users, trained during the project, who become the referents within each user department.
- A second, more technical level of support consists of experts capable of resolving complex issues and ensuring continuous process optimization. This team also maintains relationships with integrators and publishers for the evolutionary maintenance of systems.
The team must also ensure constant monitoring of innovations in supply chain management and propose continuous improvements to maintain the competitiveness of the supply chain.
Note: The transition between project mode and run mode must be carefully prepared, with a gradual transfer of skills to operational teams. A continuous training plan must be established to maintain the level of expertise and support new recruits.
