Managing absences and Social Security daily allowances (IJSS) can be complex and time-consuming for companies. At Althéa, we offer a comprehensive HR outsourcing solution to simplify this process and enable companies to focus on their core activities.
Our IJSS outsourcing services
Althéa offers a comprehensive solution for managing absences and IJSS. Our team of HR experts handles every step of the process, from absence declarations to IJSS management, including coordination with social security authorities.
Our objectives
- Efficient absence management: we handle all absence requests, whether planned or unexpected, ensuring that company policies are complied with.
- IJSS tracking: we manage the tracking of sick leave and IJSS, ensuring reimbursements are handled correctly and deadlines are met.
- Coordination with social security authorities/CPAM: we communicate with social security authorities and employees to ensure smooth and transparent IJSS management.
- Reporting and analysis: we provide regular reports on absences and IJSS so you can track trends and make informed decisions.
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The benefits of outsourcing IJSS with Althéa
- Time savings: free up your HR teams to focus on more strategic tasks by leaving absence and IJSS management in our expert hands. You also avoid the costs and time associated with recruiting and training additional HR staff.
- Compliance and accuracy: our expertise ensures that all procedures comply with current regulations, thereby reducing the risk of errors.
- Cost savings: outsourcing can help you reduce the costs associated with managing absences and IJSS.
- Tailored service: we adapt our services to your specific needs, based on the size and structure of your company.
Change management outsourcing: a unique offering on the market
Althéa provides support in change management as part of outsourcing. Our Change Management offering aims to ensure a smooth transition for your company. We work closely with your teams to facilitate adoption of this new operating model, minimising resistance to change and maximising the benefits of outsourcing.
With Althéa, you can be confident of a smooth and effective transition to outsourced management of absences and IJSS, strengthening your long-term success.
Project management assistance (AMOA)
Our AMOA expertise strengthens our absence and IJSS outsourcing offering. Our strong presence in large companies enables better integration in the implementation of outsourced HR workflows.
Choose Althéa for transparent and efficient management of absences and IJSS. Would you like to learn more or start an IJSS outsourcing project? Contact us!
Key Figures
IJSS monitoring for our clients
More than 20 companies trust us
dedicated managers
A team dedicated to our clients
Expected recovery rate for our IJSS assignments every year
For a major industrial player
10,000 employees, €5,000,000 in IJSS per year
Context
After several reorganisations and internal clean-up initiatives on IJSS, the HR department wanted to entrust Althéa with the ongoing management of its IJSS. In addition, the migration of their payroll software was going to take their team a great deal of time.
The company is also experiencing high turnover, which is destabilising the HR organisation.
Services delivered
With the monthly sending of event-based DSN exports and reinstated salaries, Althéa was able to implement ongoing IJSS tracking. On the one hand, Althéa teams are informed of work stoppages (DSN) and, on the other, teams review, via the REC IJ software, the IJSS reimbursed every day. Daily reconciliation then enables managers to work only on stoppages that have not been reimbursed.
This makes it possible to process all blocked stoppages as quickly as possible, helping to cope with turnover and to be responsive in requesting missing documents from employees. The annual recovery rate increased from 89% (in-house) to 98% (Althéa).
This outsourcing is therefore fully funded by the improvement in the IJSS recovery rate and by the operational efficiency of Althéa’s teams.
Companies in the cosmetics sector, often faced with high turnover and frequent reorganisations, struggle to manage their employees’ Social Security daily allowances (IJSS) effectively. This complex task requires in-depth expertise and specific tools, which can tie up valuable HR resources to the detriment of other essential missions.
Solution
Outsourcing the ongoing management of IJSS to a specialised provider such as Althéa offers an effective and cost-efficient solution for companies in the cosmetics sector.
Benefits
- Time and expertise savings: outsourcing enables companies to focus on strategic activities by entrusting IJSS management to qualified experts.
- Improved recovery rate: external providers have the knowledge and tools needed to maximise IJSS recovery from Social Security, resulting in significant financial gains for companies.
- Cost reduction: outsourcing can be more cost-effective than managing IJSS in-house, particularly for companies that do not have the appropriate HR resources or tools.
- Improved service quality: companies benefit from more professional and efficient IJSS management, leading to higher employee satisfaction and fewer disputes.
Conclusion
Ongoing IJSS outsourcing is a relevant solution for companies in the cosmetics sector that want to optimise IJSS management, improve profitability, and focus on their core business. By entrusting this task to a specialised provider, companies can benefit from in-depth expertise, greater operational efficiency, and increased peace of mind.
Challenges
Improve Your Cash Flow
Aim for a 100% IJSS recovery rate with Althéa and improve your cash flow.
No losses—IJSS paid back faster.
Event-Based DSN: A False Friend
Event-based DSN does not make IJSS recovery easier. Too many companies rely on it, thinking it will solve all problems.
With its expertise, Althéa anticipates recovery issues to act quickly.
Relieve Your HR Teams
Using Althéa to outsource absence and IJSS management enables you to:
- Relieve your teams
- Reorganise your Payroll or SSC department
- Rely on experts dedicated to these processes, with unique tools
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IJSS recovery: your frequently asked questions
What is the impact of unrecovered IJSS on a company’s cash flow?
Failure to recover IJSS can have significant consequences for a company’s financial health, particularly during periods of rising absenteeism. In a subrogation situation, the employer advances the allowances to the employee, creating immediate pressure on cash flow.
The impact is measured not only in terms of unrecovered amounts, but also in additional management costs. The HR resources mobilised for follow-ups and dispute handling represent a significant hidden cost. A precise financial dashboard makes it possible to quantify these impacts and justify investments in process optimisation.
Please note: the issue becomes particularly critical for SMEs, where unrecovered amounts can quickly reach substantial sums relative to their available cash.
How can IJSS recovery management be improved?
The first step is to implement a rigorous process for tracking work stoppages. As soon as a sick leave certificate is received, the payroll manager must trigger a standardised procedure: immediate entry in the payroll software, submission of the salary certificate within 48 hours, and creation of a tracking file. This responsiveness is essential to optimise reimbursement timelines.
Automation also plays a key role in improving the process.
Using high-performance digital tools helps secure data transmission, ensure real-time case tracking, and generate automatic alerts in the event of delays or anomalies.
Reconciliations between amounts paid and reimbursed therefore become more reliable and faster.
Implementing accurate reporting makes it possible to track key indicators: processing times, recovery rate, amounts pending, number of rejections. These KPIs make it easier to identify bottlenecks and quickly adjust practices. A monthly dashboard helps measure the financial impact and assess the effectiveness of optimisation actions.
For companies facing a high volume of work stoppages, outsourcing naturally emerges as a relevant solution. A specialised provider brings its expertise, tools, and dedicated resources to optimise IJSS recovery. This option reduces the internal administrative burden while improving recovery performance.
Which HR KPIs should be tracked to demonstrate improved IJSS recovery?
Based on our expertise, key performance indicators should cover several dimensions:
- Average case processing time
- Overall recovery rate
- Amount of unreimbursed IJSS
- Number of rejections and their causes
- Average reimbursement time
- Quality of the data submitted
These KPIs make it possible to assess the service’s effectiveness and quickly identify areas for improvement. Detailed monthly reporting facilitates performance management and corrective decision-making.
What are the main reasons claims are rejected?
Missing or incomplete documents are the primary source of rejections. An incorrectly completed salary certificate, missing payslips, or incomplete medical certificates significantly slow down processing. Errors in calculating reference salaries or incorrect consideration of prior absence periods can also lead to refusals.
Submission timelines are another major cause of rejections. Late reporting of the work stoppage or exceeding the limitation period can jeopardise reimbursement. The complexity of specific situations (therapeutic part-time work, workplace accident) requires increased vigilance when compiling files.
Logically, rigorous tracking and strong knowledge of best practices significantly reduce the rejection rate. Using suitable payroll software and ongoing training for HR teams are essential optimisation levers.
What are the legal timeframes for IJSS recovery?
Recovery timelines for Social Security daily allowances follow a precise schedule that companies must master to optimise their management. The process begins as soon as the work stoppage and salary certificate are submitted to the health insurance fund.
In practice, the statutory limitation period is two years to recover unreimbursed IJSS. However, it is essential to initiate the steps quickly after the employee returns to work. The standard process provides an average processing time of 7 days by Social Security for straightforward sick leave, which can extend up to 30 days for more complex cases such as workplace accidents or maternity.
A 3-day waiting period applies to standard sick leave, except for exceptions provided for by the collective agreement or specific situations (COVID-19 in particular). Salary maintenance by the employer during this period depends on the applicable collective provisions.
Recovery effectiveness largely depends on the quality of administrative follow-up and the speed at which the required documents are submitted. Delays in this process can have significant consequences for the company’s cash flow, particularly in subrogation situations where the employer advances the allowances to the employee.
