Strong and Sustainable Customer Satisfaction
In 2025, Althéa conducted its new Customer Satisfaction (CSAT) survey to measure the perception of its support services and identify continuous improvement levers. The results confirm a very positive dynamic and the strength of the trusting relationship built with our clients over the years.
Indicators Showing Significant Progress
This edition is marked by a high level of engagement from the surveyed clients:
- 95 responses collected from 118 contacts, representing an 81% participation rate, a significant increase and exceeding the set objective.
- A 2025 NPS of 80%, a high and stable score over time, confirming the quality of customer satisfaction observed since 2022, despite a slight deviation from the objective.
- Strong involvement from the Finance Procurement & Operations and Regions divisions, with a high satisfaction level across all Business Teams.
These results reflect the teams’ constant commitment to our clients’ performance and satisfaction.
What Our Clients Recognize
The qualitative feedback collected during the survey highlights several widely shared strengths:
- the teams’ expertise,
- the quality of analysis, synthesis, and advice,
- the responsiveness, availability, and professionalism of the consultants,
- a lasting relationship of trust and a strong ability to adapt to the challenges of the assignments.
These testimonials represent collective recognition of the daily work carried out by all Althéa teams.
These insights are already fueling our reflections and action plans, particularly concerning the industrialization of campaigns, strengthening client engagement, and improving the participation of certain Business Teams.
We extend a big thank you to all the teams for their commitment to our clients and for the quality of the work performed daily. These results are above all a reflection of your collective involvement.
