{"id":19064,"date":"2024-06-17T11:07:24","date_gmt":"2024-06-17T09:07:24","guid":{"rendered":"https:\/\/pre.althea-groupe.com\/nos-solutions\/personnel-administration-and-payroll\/supporting-payroll-outsourcing\/"},"modified":"2026-07-29T15:04:07","modified_gmt":"2026-07-29T13:04:07","slug":"supporting-payroll-outsourcing","status":"publish","type":"solution","link":"https:\/\/preprod.althea-groupe.com\/en\/nos-solutions\/hr\/personnel-administration-and-payroll\/supporting-payroll-outsourcing\/","title":{"rendered":"Payroll Outsourcing Support"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><strong>Business Process Outsourcing (BPO) is a strategy for outsourcing business processes.<\/strong> This enables companies to outsource all or part of one or more processes to an external provider. This collaboration is formalized via a contract involving the provider&#8217;s liability, monitored through KPIs and, where applicable, predefined penalties<\/p>\n\n\n\n<p class=\"has-medium-font-size\">In the case of BPO, outsourcing is not necessarily total and can be adjusted according to the company&#8217;s needs. It is an alternative way to manage HR administration and payroll.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why consider Business Process Outsourcing?<\/strong><\/h2>\n\n\n\n<p>Thus, when launching a BPO project, it is important to ask the right questions and, above all, to be aware of the good and\/or bad reasons for outsourcing, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/althea-groupe.com\/nos-solutions\/rh\/administration-du-personnel-et-paie\/diagnostic-rh-paie\/\">Securing payroll<\/a>, for example in a context of high turnover<\/li>\n\n\n\n<li>Gaining technical expertise and regulatory compliance<\/li>\n\n\n\n<li>Sharing risks<\/li>\n\n\n\n<li>Mobilizing internal resources for other subjects<\/li>\n\n\n\n<li>Seeking a return on investment<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group bloc-contact has-blue-dark-background-color has-background is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-703005bc wp-block-group-is-layout-flex\" style=\"padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<div class=\"wp-block-group wp-container-content-9cfa9a5a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-0050b88581d31db97e277db40256a35c\">Need to outsource some of your business processes?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-f5c0bbbaf4387dd28f5f9877757e82b0\">We are here to support you.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white has-arrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/althea-groupe.com\/contactez-nous\/?objet=business\">Contact us<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The stages of a Business Process Outsourcing project with Alth\u00e9a<\/strong><\/h2>\n\n\n\n<p>Alth\u00e9a offers <strong>personalized and flexible support<\/strong> to meet the specific BPO needs of companies. Here are the main stages of our approach: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organizational <strong>audit<\/strong><\/li>\n\n\n\n<li>Outsourcing opportunity <strong>study<\/strong> for all or part of a function<\/li>\n\n\n\n<li><strong>Specifications<\/strong> and assistance in choosing your future BPO provider partner<\/li>\n\n\n\n<li><strong>Management assistance<\/strong> for the successful implementation of outsourcing<\/li>\n\n\n\n<li><strong>Assistance with the re-insourcing<\/strong> of an outsourced function.<\/li>\n<\/ul>\n\n\n\n<p>Business Process Outsourcing is a strategic solution for companies seeking to optimize their processes and focus on their core business. <strong>By partnering with a experienced BPO partner such as Alth\u00e9a, companies can benefit from specialized expertise, cost reduction, and an improvement in their overall performance<\/strong>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <div class=\"number-key-block\">\n        <h2>Key figures<\/h2>\n        <div class=\"columns count-columns-3\">\n                            <div class=\"column\">\n                    <div class=\"content-number\">\n                        <div class=\"sub-number\">\n                                                        <span class=\"number\" data-number=\"40\">0<\/span>\n                                                            <span class=\"suffix\">% <\/span>\n                                                    <\/div>\n                        <p class=\"text\">error rate<\/p>\n                    <\/div>\n                    <div class=\"subtext\">\n                        <p>This is the percentage of payslips generated for French companies that do not comply with current legislation, according to the French Ministry of Labour in 2018.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"column\">\n                    <div class=\"content-number\">\n                        <div class=\"sub-number\">\n                                                        <span class=\"number\" data-number=\"44 \">0<\/span>\n                                                            <span class=\"suffix\">%<\/span>\n                                                    <\/div>\n                        <p class=\"text\"><\/p>\n                    <\/div>\n                    <div class=\"subtext\">\n                        <p>This is the percentage of payslips containing errors due to data entry mistakes in information systems, according to the Global Payroll Management Institute in 2020.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"column\">\n                    <div class=\"content-number\">\n                        <div class=\"sub-number\">\n                                                        <span class=\"number\" data-number=\"40\">0<\/span>\n                                                            <span class=\"suffix\">% <\/span>\n                                                    <\/div>\n                        <p class=\"text\"><\/p>\n                    <\/div>\n                    <div class=\"subtext\">\n                        <p>This is the percentage of payslips containing errors due to a lack of standardized processes within the company, according to the Global Payroll Management Institute in 2020.<\/p>\n                    <\/div>\n                <\/div>\n                    <\/div>\n    <\/div>\n    \n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">References<\/h2>\n\n\n\n<p><\/p>\n\n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content \">\n                            <img decoding=\"async\" class=\"image\" src=\"https:\/\/althea-groupe.com\/wp-content\/uploads\/2024\/06\/References-Clients-Accompagnement-au-changement-Retail-Althea-2.jpg\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">For a major French retail group<\/h3>\n                        <p class=\"title-second-toggle\">35,000 employees<\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p><strong>Opportunity study for outsourcing all or part of HR-Payroll processes to BPO<\/strong><\/p>\n\n\n\n<p>The human resources department of a large French retail group wished to conduct several successive studies aimed at optimizing the operation of its HR-Payroll Shared Service Center (SSC), notably an outsourcing study of all or part of its Payroll activity in order to <strong>gain scalability in the event of an increase or decrease in activity and to reduce internal activity related to support functions<\/strong>. The work carried out by Alth\u00e9a included: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Construction and presentation of the evolution plan and the various possible total or partial outsourcing scenarios<\/li>\n\n\n\n<li>Identification of optimization paths for the SSC, excluding outsourcing<\/li>\n\n\n\n<li>Definition of the business case and ROI<\/li>\n\n\n\n<li>Construction of an initial vision of the change strategy according to social, organizational, and financial impacts<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content \">\n                            <img decoding=\"async\" class=\"image\" src=\"https:\/\/althea-groupe.com\/wp-content\/uploads\/2024\/06\/References-Clients-Accompagnement-au-changement-Transport-Althea-2.jpg\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">For a major transport and logistics group<\/h3>\n                        <p class=\"title-second-toggle\">2,500 employees<\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p><strong>Opportunity study for outsourcing HR \/ Payroll \/ T functions<\/strong><\/p>\n\n\n\n<p>A large transport group, in a context of very significant international external growth, saw its workforce grow steadily, naturally accompanied by organizational and IT changes, particularly within its support functions. It was in this context that this company called upon Alth\u00e9a&#8217;s expertise to <strong>structure the HR \/ Payroll \/ TA services, in order to meet ambitions for growth, diversification, international expansion, and profitability<\/strong>, through the following work: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The study and definition of an outsourcing scenario for the Payroll\/T function based on the group&#8217;s growth trajectory<\/li>\n\n\n\n<li>Presentation of the strengths and weaknesses of HR BPO<\/li>\n\n\n\n<li>Necessary reports for the group&#8217;s decision-making Executive Committee.<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content \">\n                            <img decoding=\"async\" class=\"image\" src=\"https:\/\/althea-groupe.com\/wp-content\/uploads\/2024\/06\/References-Clients-Accompagnement-au-changement-Beaute-Althea-2-1.png\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">For a major beauty retail group <\/h3>\n                        <p class=\"title-second-toggle\">6,000 employees in France<\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p><strong>Outsourcing of the HRIS and the payroll function<\/strong><\/p>\n\n\n\n<p>Our client&#8217;s Payroll and Personnel Administration function had been organized since 2005 around an internal SSC, regional HRMs, and Store correspondents. After a process optimization phase and the achievement of good apparent productivity, payroll presented risks, particularly regarding quality, the sustainability of skills, and the short-term obsolescence of the HRIS. <\/p>\n\n\n\n<p>The company therefore wished to <strong>study all options that would allow it to secure and sustain its payroll<\/strong>, while taking advantage of this new organization to optimize its operation and focus its investments on &#8220;HR business&#8221; activities. To do this, Alth\u00e9a supported the client teams in the following work: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Audit of the HRIS and the SSC organization.<\/li>\n\n\n\n<li>Development of specifications for outsourcing the Payroll function and the HRIS<\/li>\n\n\n\n<li>Organization and management of the entire consultation process<\/li>\n\n\n\n<li>Provision of social and legal expertise<\/li>\n\n\n\n<li>Support for the BPO project<\/li>\n<\/ul>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Challenges<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"no-opening\">    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">Bringing BPO Expertise<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>Provide in-depth expertise across the key dimensions of BPO, including benefits, risks, processes, and best practices to guide our clients through all stages of outsourcing.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"no-opening\">    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">Supporting the Company<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>Assisting the company in managing the organizational and cultural transitions associated with process outsourcing and establishing effective communication between the company and the BPO provider.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"no-opening\">    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">Steering Outsourcing<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>Implementing the process for monitoring and evaluating the BPO provider&#8217;s performance, including the analysis of key performance indicators (KPIs) and the establishment of reporting and control mechanisms.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Common questions regarding payroll outsourcing<\/h2>\n\n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">How can you prepare your teams for payroll outsourcing?<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>The first step consists of performing a complete diagnostic of the internal payroll process. The company must examine its current practices regarding payslip processing, management of social declarations, and legal compliance. This analysis identifies the strengths and weaknesses of the system in place, particularly in terms of data security and labor costs.  <\/p>\n\n\n\n<p><strong>Beyond simple payroll processing, outsourcing raises fundamental human resources management questions.<\/strong> The main issues to consider are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Compliance with legal and regulatory obligations<\/strong><\/li>\n\n\n\n<li><strong>Cost optimization and seeking time savings<\/strong><\/li>\n\n\n\n<li><strong>Securing data and processes<\/strong><\/li>\n\n\n\n<li><strong>Maintaining internal expertise<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>Development of the transition plan<\/strong><\/p>\n\n\n\n<p>Management, in collaboration with the payroll manager and human resources, must <strong>precisely define the scope of outsourcing.<\/strong> This reflection concerns the level of outsourcing (partial or total), the selection of the external provider, and the establishment of a realistic budget. The choice of provider must take into account their accounting expertise, their mastery of social law, and their ability to ensure continuous social monitoring. <\/p>\n\n\n\n<p><strong>A detailed schedule must structure the transition<\/strong>, from the configuration phase to the final switchover. This planning integrates team training, the parallel run period, and the various validation stages. Planning must allow sufficient time for entering historical data and verifying variable elements.  <\/p>\n\n\n\n<p><strong>Employee support: communication and training<\/strong><\/p>\n\n\n\n<p>The success of the project relies on <strong>clear and regular communication.<\/strong> The company must explain the motivations for the change, present the new payroll process, and provide reassurance regarding the evolution of everyone&#8217;s missions. This communication must openly address the advantages and disadvantages of outsourcing, while emphasizing professional development opportunities. <\/p>\n\n\n\n<p><strong>Note<\/strong>: Support includes a <strong>training program adapted to new needs<\/strong>. Internal payroll managers must develop new skills in provider management and quality control. Training also covers the use of the provider&#8217;s online platform and new validation procedures.  <\/p>\n\n\n\n<p><strong>Operational implementation of payroll outsourcing<\/strong><\/p>\n\n\n\n<p><strong>The transition phase requires close coordination between the internal team and the external provider<\/strong>. Collaboration processes must be clearly defined, particularly for managing absences, leave, and variable payroll elements. <strong>Rigorous control procedures<\/strong> ensure the quality of payslips and the reliability of social declarations. It is then a matter of <strong>securing the change by implementing detailed documentation<\/strong> and adapted control procedures. The company must maintain sufficient internal expertise to effectively manage the provider and handle complex situations. An emergency management system must be planned to handle daily issues.    <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">What new HR roles should be implemented after payroll outsourcing?<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p><em>Payroll outsourcing transforms the role of internal managers toward control and management missions.<\/em><\/p>\n\n\n\n<p>Their daily activity evolves to focus on verifying payslips and supervising the external provider. This new function requires reinforced legal expertise and a global vision of administrative management. <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">What new skills should be developed internally?<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>Despite delegating payroll production, the company must maintain sufficient expertise to manage complex situations and ensure regulatory compliance. This approach includes implementing backup solutions and emergency procedures to limit dependence on the provider. <\/p>\n\n\n\n<p><strong>The HR team must therefore strengthen its expertise in several key areas such as labor law, social management control, and external provider management.<\/strong> An adapted training plan allows for supporting this evolution, including mastery of new tools and control techniques.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">How can teams be supported throughout this transformation?<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>The success of the reorganization relies on structured support for HR employees, including transparent communication on job changes and support in acquiring new skills. Maintaining a positive social climate is essential during this period of change. <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n    <div class=\"toggle-block \">\n        <div class=\"toggle-block-content no-image\">\n                        <div class=\"toggle-content\">\n                <div class=\"header\">\n                    <div class=\"header-left\">\n                        <h3 class=\"title-toggle\">Which KPIs should be included in a payroll outsourcing contract?<\/h3>\n                        <p class=\"title-second-toggle\"><\/p>\n                    <\/div>\n                    <div class=\"header-right\">\n                        <div class=\"arrow-btn square\"><img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/arrow-right-square-white.svg\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"content\">\n                    \n\n<p>Establishing key performance indicators (KPIs) in the payroll outsourcing contract is crucial to guarantee optimal service. These KPIs allow for measuring the quality of service provided and ensuring effective collaboration between the client company and the payroll provider. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Production quality<\/strong> constitutes the first pillar of indicators to monitor. <strong>The error rate on payslips<\/strong> must be minimal, with a target often set at less than 1%. Payslip production deadlines and adherence to the payroll schedule are also essential. <strong>Accuracy in salary calculation<\/strong>, consideration of variable elements, and bonus management must be subject to rigorous monitoring. <\/li>\n\n\n\n<li><strong>Customer service performance<\/strong> represents another crucial aspect. Indicators must measure <strong>the provider&#8217;s responsiveness<\/strong>: response time to requests, support availability, and problem resolution. Access to the online portal and the quality of daily assistance are decisive for effective management of outsourced payroll.  <\/li>\n\n\n\n<li><strong>Regulatory compliance<\/strong> requires particular attention. KPIs must guarantee compliance with legal obligations, notably regarding DSN and tax declarations.  <strong>Updates on legislative developments and collective agreements must be systematic and rapid.<\/strong><\/li>\n\n\n\n<li><strong>Economic efficiency<\/strong> constitutes a major axis of control. The cost per payslip, often based on a monthly subscription, must remain transparent and competitive. Hidden costs must be identified and controlled. Regular analysis of the payroll allows for measuring the savings achieved through outsourcing.   <\/li>\n\n\n\n<li>Technical integration with the company&#8217;s HRIS requires specific monitoring. <strong>The fluidity of data exchanges, the quality of updates, and the overall performance of the system<\/strong> must be evaluated regularly. The chosen management solution must adapt to the specific needs of the company, whether it is a VSE-SME or a large corporation. <\/li>\n\n\n\n<li><strong>Daily administrative management<\/strong> is subject to precise indicators: processing of joiners\/leavers, management of payroll variables, and production of administrative documents. The reduction of time-consuming tasks and the simplification of processes must be measurable. <\/li>\n<\/ul>\n\n\n\n<p><strong>The expertise and advice provided by the provider constitute an added value to be evaluated.<\/strong> The quality of support, notably by the chartered accountant or specialized firm, must be measured regularly. The provider must demonstrate their ability to advise the company on optimizing its payroll management. <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"close-line\">\n            <div class=\"line-blue\"><\/div>\n            <div class=\"btn-close\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/althea\/images\/close-white.svg\">\n            <\/div>\n            <div class=\"line-blue\"><\/div>\n        <\/div>\n    <\/div>\n    <style>\n       \n        .toggle-block .content {\n            display: none;\n        }\n        .toggle-block .content.open {\n            display: block;\n        }\n    <\/style>\n    \n\n\n<h2 class=\"wp-block-heading\">Contacts<\/h2>\n\n\n    <div class=\"listing-contacts\">\n                    <div class=\"single\">\n                <img decoding=\"async\" class=\"contact-icon\" src=\"https:\/\/preprod.althea-groupe.com\/wp-content\/uploads\/2024\/06\/PAUWELS-Philippe-1024x1024.jpg\">\n                <div class=\"in\">\n                    <div class=\"entete\">\n                        <p class=\"name\">Philippe Pauwels<\/p>\n                        <p class=\"fonction\"><\/p>\n                    <\/div>\n                    <div class=\"info\">\n                        <a href=\"tel:\"><\/a>\n                        <a href=\"mailto:\"><\/a>\n                    <\/div>\n                                    <\/div>\n                <a href=\"https:\/\/preprod.althea-groupe.com\/contactez-nous?objet=business\" class=\"link-contact\">CONTACT<\/a>\n            <\/div>\n                    <div class=\"single\">\n                <img decoding=\"async\" class=\"contact-icon\" src=\"https:\/\/preprod.althea-groupe.com\/wp-content\/uploads\/2024\/08\/Thomas-Luks-Althea-1024x1024.jpg\">\n                <div class=\"in\">\n                    <div class=\"entete\">\n                        <p class=\"name\">Thomas Luks<\/p>\n                        <p class=\"fonction\"><\/p>\n                    <\/div>\n                    <div class=\"info\">\n                        <a href=\"tel:\"><\/a>\n                        <a href=\"mailto:\"><\/a>\n                    <\/div>\n                                    <\/div>\n                <a href=\"https:\/\/preprod.althea-groupe.com\/contactez-nous?objet=business\" class=\"link-contact\">CONTACT<\/a>\n            <\/div>\n                    <div class=\"single\">\n                <img decoding=\"async\" class=\"contact-icon\" src=\"https:\/\/preprod.althea-groupe.com\/wp-content\/uploads\/2024\/06\/COVAIN-Magali-1024x1024.jpg\">\n                <div class=\"in\">\n                    <div class=\"entete\">\n                        <p class=\"name\">Magali Covain<\/p>\n                        <p class=\"fonction\"><\/p>\n                    <\/div>\n                    <div class=\"info\">\n                        <a href=\"tel:\"><\/a>\n                        <a href=\"mailto:\"><\/a>\n                    <\/div>\n                                    <\/div>\n                <a href=\"https:\/\/preprod.althea-groupe.com\/contactez-nous?objet=business\" class=\"link-contact\">CONTACT<\/a>\n            <\/div>\n                    <\/div>\n    ","protected":false},"author":10,"featured_media":19072,"parent":18875,"menu_order":0,"template":"","class_list":["post-19064","solution","type-solution","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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