{"id":19671,"date":"2024-09-05T16:58:00","date_gmt":"2024-09-05T14:58:00","guid":{"rendered":"https:\/\/pre.althea-groupe.com\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024"},"modified":"2026-06-24T09:13:47","modified_gmt":"2026-06-24T07:13:47","slug":"csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024","status":"publish","type":"post","link":"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/","title":{"rendered":"CSAT Survey: Alth\u00e9a Achieves an Excellent NPS Score of 80 in 2024"},"content":{"rendered":"\n<p>As part of our ongoing commitment to excellence, the consulting firm Alth\u00e9a, a member of the Alan Allman Associates ecosystem, conducts an annual customer satisfaction survey (CSAT). This rigorous approach aims to accurately assess our clients&#8217; satisfaction through the Net Promoter Score (NPS), which reflects the difference between the percentage of promoters, neutrals, and detractors, on a scale from -100 to 100.  <\/p>\n\n<h1 class=\"wp-block-heading\"><strong>A Significant Increase in Participation and Satisfaction<\/strong><\/h1>\n\n<p>For the 2024 survey, we recorded a 32% increase in the number of contacts surveyed compared to 2023, with a response rate of around 75%. This increased participation demonstrates our clients&#8217; commitment to sharing their feedback, for which we sincerely thank them.  <\/p>\n\n<h1 class=\"wp-block-heading\"><strong>An NPS Score of 80 in 2024<\/strong><\/h1>\n\n<p>The survey also reveals a very positive trend: Alth\u00e9a&#8217;s NPS score increased by 3 points compared to the previous year. An already excellent result that continues to improve! A positive score means that the brand has more promoters than detractors. Above 50, the NPS\u00ae is considered very good and, above 70, excellent. This reflects the growing satisfaction of our clients, a development of which we are particularly proud.     <\/p>\n\n<h1 class=\"wp-block-heading\"><strong>New Opportunities to Further Improve Satisfaction<\/strong><\/h1>\n\n<p>Our clients&#8217; feedback is a valuable source of improvement. It will guide our approach to strengthening and refining our innovative service offering, particularly in the areas of artificial intelligence and corporate social responsibility (CSR).  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of our ongoing commitment to excellence, the consulting firm Alth\u00e9a, a member of the Alan Allman Associates ecosystem, conducts an annual customer satisfaction survey (CSAT). This rigorous approach aims to accurately assess our clients&#8217; satisfaction through the Net Promoter Score (NPS), which reflects the difference between the percentage of promoters, neutrals, and detractors, [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":19672,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[202],"tags":[],"class_list":["post-19671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-althea-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CSAT Survey: Alth\u00e9a Achieves an Excellent NPS Score of 80 in 2024 - Alth\u00e9a PREPROD 2.0<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CSAT Survey: Alth\u00e9a Achieves an Excellent NPS Score of 80 in 2024 - Alth\u00e9a PREPROD 2.0\" \/>\n<meta property=\"og:description\" content=\"As part of our ongoing commitment to excellence, the consulting firm Alth\u00e9a, a member of the Alan Allman Associates ecosystem, conducts an annual customer satisfaction survey (CSAT). This rigorous approach aims to accurately assess our clients&#8217; satisfaction through the Net Promoter Score (NPS), which reflects the difference between the percentage of promoters, neutrals, and detractors, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"Alth\u00e9a PREPROD 2.0\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-05T14:58:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-24T07:13:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/preprod.althea-groupe.com\/wp-content\/uploads\/2025\/01\/soiree-clients-1-1.jpg.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1219\" \/>\n\t<meta property=\"og:image:height\" content=\"778\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Damien Da Fonte Marin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Damien Da Fonte Marin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/\"},\"author\":{\"name\":\"Damien Da Fonte Marin\",\"@id\":\"https:\/\/preprod.althea-groupe.com\/en\/#\/schema\/person\/373118fe4d3f192a39c852fa4640b946\"},\"headline\":\"CSAT Survey: Alth\u00e9a Achieves an Excellent NPS Score of 80 in 2024\",\"datePublished\":\"2024-09-05T14:58:00+00:00\",\"dateModified\":\"2026-06-24T07:13:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/\"},\"wordCount\":230,\"image\":{\"@id\":\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/preprod.althea-groupe.com\/wp-content\/uploads\/2025\/01\/soiree-clients-1-1.jpg.webp\",\"articleSection\":[\"Alth\u00e9a News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/\",\"url\":\"https:\/\/preprod.althea-groupe.com\/en\/news\/csat-survey-althea-achieves-an-excellent-nps-score-of-80-in-2024\/\",\"name\":\"CSAT Survey: Alth\u00e9a Achieves an Excellent NPS Score of 80 in 2024 - 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